Quality Assured
ISO 9001:2000

 Outlined Below.  

Policies

1.1 General

It is our policy to provide a marine transportation service of quality, safety and efficiency.We are committed to continuously improving our operations both ashore and afloat. We believe that in order to provide our customers with a quality service we must strive to make the operation safe and environmentally responsible.

In support of these policies, we are:

1. Ensuring that employees understand our commitment to these policies.
2. Setting appropriate objectives and monitoring our progress toward achieving our goals.
3. Allocating sufficient resources.
4. Participating in government, industry and community forums and helping our employees to improve their understanding of the safety, quality, and environmental issues and risks associated with marine transportation.
5. Conducting management reviews to assess the adequacy, effectiveness and suitability of our management system, including our stated policies and associated objectives, to ensure that these goals are met.

We welcome input from interested parties and all of our employees regarding ways to improve our performance through safety, quality and environmental initiatives.

1.2 Safety Policy

Operations are not performed effectively unless they are also performed safely.

If an activity is unsafe, the activity is stopped, addressed immediately and appropriate action taken to eliminate the risk of harm to our employees, other persons participating in the activity and the public.

To achieve effective and safe ship, wharf and shore operations, we maintain and follow documented procedures and, in particular, to:

1. Comply with all applicable laws and regulations.
2. Maintain the ship and all equipment in a safe operating condition, at a minimum, meeting all classification society and registry standards.
3. Organise and maintain shore-based management support in such a way to create trust and confidence at all levels and ensure that emergency situations are handled professionally.
4. Ensure that shipboard personnel maintain their skill and qualification levels at the standard required to meet this goal.
5. To ensure safety issues are addressed effectively, it is the duty of each Lord Howe Island Seafreight employee to bring unsafe conditions immediately to the attention of his or her supervisor.

1.3 Quality Policy

We are dedicated to meeting or exceeding customer expectations, to deliver customer satisfaction. Effective management and a strong commitment from all of our employees to continually improve business processes will enable us to accomplish this goal.

Our quality policy objectives are to ensure that:

1. Customers receive their cargo; free of damage, where and when we have agreed to deliver it.
2. Customers are served by knowledgeable and responsive customer service staff.
3. Cargo is processed efficiently through our facilities.
4. Customers receive accurate and timely invoices.
5. Customers find it easy to do business with us.

1.4 Environment Policy

We recognise the unique and sensitive nature of our operating environment and the major contribution we make to maintaining the quality of our local environment. We are committed to managing environmental matters as an integral part of our business. We are also committed, at a minimum, to prevent pollution from spillage and discharge of oil, disposal of garbage or unacceptable exhaust emissions to the atmosphere caused by our activities.

We will ensure the environmental integrity of our ship and wharf operations, by adhering to the following principles:

We will comply with all applicable laws and regulations regarding air, water and the environment in general. Our goal is to maintain the condition of our environment, prevent pollution and reduce the amount of waste generated by our activities. We will minimize the risk to the environment in which we operate by employing reasonably available technology, adhering to operating procedures and being prepared for emergencies.

Wharf Safety and
Management Plan

LHI Sea Freight's Operations Manual has a Wharf Safety and Management Plan. Our Stevedore and Operations Managers have the responsibility to ensure safety on the wharf at all times. We seek the assistance of the public in noting and observing the following procedures.

• Read and comply with signs on the wharf. Please note public access to the wharf is not permitted during berthing, unberthing and cargo unloading and loading operations of the Island Trader.
• Charter boat operators are requested not to berth until the ship is fast alongside the wharf.
• Charter boat operators must ensure the safety of their passengers according to instructions issued by the Lord Howe Island Board.
• Accommodation owners are requested to advise their guests to take care on unloading days, especially in the vicinity of the wharf.

home | about | schedule | rates | quality services | download documents | contact

LORD HOWE ISLAND SEA FREIGHT PTY LTD
ISO 9001:2000

ABN 86 055 641 908